Return Policy

Thank you for shopping at Viraal Hub. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for both digital and physical products.

1. Eligibility for Returns (Physical Products)

We accept returns for physical products under the following conditions:

  • The item must be unused, in its original condition, and in its original packaging.

  • A return request must be initiated within [Insert Days, e.g., 7–30 days] of delivery.

  • Items that are damaged due to misuse or improper handling are not eligible for return.

Certain items may not be eligible for return, including:

  • Clearance or final sale items

  • Perishable goods

  • Customized or personalized products

2. Non-Returnable Items (Digital Products)

Digital products (downloads, online access, digital files, subscriptions, etc.) are non-returnable once delivered.
Refunds for digital items are only provided if:

  • The product was not delivered,

  • The file/link is faulty and cannot be accessed, and

  • The issue cannot be resolved through support provided on the website.

3. Refund Process

If your return or refund request is approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

4. Exchanges

Exchanges are accepted for physical products that arrive damaged or defective.
Depending on stock availability, you may receive:

  • A replacement item

  • A store credit of equal value

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • You may request a replacement or refund.

  • Evidence such as photos or order details may be required.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was sent incorrectly or arrived damaged.

  • Shipping fees paid during the original purchase are not refundable (except in cases of our error).

7. Late or Missing Refunds

Refunds may take several business days to appear.
If a refund is delayed, please check with your bank or payment provider.

8. Policy Updates

We may update this Return & Refund Policy at any time. Changes will be posted on this page with a new “Last Updated” date.