Shipping Policy

Thank you for visiting and shopping at Viraal Hub. This Shipping Policy explains how orders are processed, delivered, and handled.

1. Order Processing

  • Orders are processed once payment is confirmed.

  • Processing times may vary depending on product type, order volume, or special events.

  • Orders are not processed on weekends or public holidays.

If any delays occur, updated information will be displayed on the website.

2. Shipping (For Physical Products)

If Viraal Hub offers physical products, the following applies:

2.1 Shipping Time

Shipping times vary based on destination and carrier availability. Estimated delivery timeframes will be shown at checkout.

2.2 Shipping Costs

Shipping fees are calculated based on product weight, destination, and shipping method selected.

2.3 Tracking

Tracking information will be available if the selected shipping method includes tracking.

3. Delivery (Digital Products)

If Viraal Hub offers digital products, the following applies:

  • Digital products are delivered instantly or within minutes after payment.

  • Delivery is provided via download link, account access, or another method shown during purchase.

  • If you do not receive your digital item, please use the website’s contact options to reach out.

4. Delays & Issues

We are not responsible for delays caused by:

  • Customs or import processes

  • Shipping carrier issues

  • Incorrect information provided at checkout

  • Events beyond our control (weather, strikes, system outages, etc.)

5. Lost or Damaged Packages

For physical items:

  • If an order arrives damaged, missing, or defective, you may request assistance through the contact section on the website.

  • Claims must be submitted with sufficient evidence (photo or order details).

6. Wrong Address Disclaimer

Customers are responsible for providing the correct shipping information.
Viraal Hub is not responsible for items shipped to incorrect or incomplete addresses.

7. Changes to This Shipping Policy

We may update the Shipping Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.